Water Resources

Water Resources Department
P: (336) 222-5133 F: (336) 570-6175

For questions regarding billing and new account information, please contact our customer service office at (336) 222-5100. During nights, holidays, weekends, please notify the Burlington Police Department at (336) 229-3500.

To review The City of Burlington’s annual water system report, please click Current Year Annual Drinking Water Quality Report. To review The City of Burlington’s annual wastewater system report, please click Wastewater System Report.


Chloramines Flyer 2021

Sewer System Evaluation (January  2022)

Beginning the week of January 3, 2022, representatives from Duke’s Root Control, Inc (Dukes). will be in the area Chapel Hill Road to Hanford Hills for the purpose of evaluating the condition of the sanitary sewer system. Crews will be installing flow monitoring equipment in sanitary sewer manholes for the purpose of evaluating the sanitary sewer lines located within your neighborhood. To see exact locations please go to: https://gis.dukes.com/map.ashx?key=11957211220114703097 

This method of testing requires representatives from Dukes to access manholes located within the Right-of-Way and/or utility easements, including those on private property but within the utility easement. In addition to access to the property, Duke’s may also require the temporary use of your driveway, as it may aid in the optimal position of their camera truck and equipment. Per manhole, the sewer monitoring meter installation process should last less than 45 minutes, does not impact any operation of the sewer and there will be no disruption of service at any point. Your cooperation is greatly appreciated. All Dukes representatives will have identification badges and will be wearing company uniforms at all times.

Please feel free to contact Duke’s Root Control at 888-655-4085 or the City Burlington at 336-222-5140 on Monday thru Friday from 7:30 AM to 4:00PM

Burlington Dentists, Take Note:

EPA Dental Compliance

Dentists are now required to certify compliance with the EPA Dental Amalgam Rule 40 CFR Part 441. 

Complete this form: https://www.burlingtonnc.gov/DocumentCenter/View/15552/dental-certification-form__COB. Contact Industrial Pretreatment Specialist Kristy King for additional assistance. 

Kristy King

Industrial Pretreatment Specialist

City of Burlington Water Resources

Phone: 336-222-5133

Email: kking2@BurlingtonNC.gov