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Water & Sewer Billing
237 West Maple Ave.
Burlington, NC 27215
P: (336) 222-5100
F: (336) 570-6136
The Customer Service division collects all revenues from taxes, water and sewer utility billing and solid waste fees, street assessments, and vacant lot and demolition fees, parking fees and parking tickets payments and prepares all required notices.
Quick Links
WATER AND SEWER BILL PAYMENTS - PAYMENT METHODS
- 237 W. Maple Ave. Burlington Municipal Annex Building
- Drive-Thru Service Available from 8:00 AM - 5:00 PM, Monday through Friday (excluding holidays)
- Drop Box: Available 24/7 on the building's side
- In-Person: Available from 8:00 AM - 5:00 PM, Monday through Friday (excluding holidays)
- Online bill payment: https://selfservice.burlingtonnc.gov/mss
- By Mail: Payments may be mailed to PO Box 1358, Burlington, NC 27216-1358
- By Recurring Bank Draft: Fill out and submit Auto Draft Form or login to https://selfservice.burlingtonnc.gov/mss and sign up there.
Should you have any questions concerning your bill, you may call 336-222-5100.
WATER TURN-ON/TURN OFF
- Property owners: Please call 336-222-5100 between the hours of 8am-5pm, Monday – Friday.
- Renters: Please call 336-222-5100 to establish service, a Customer Service Rep will assist with this request. Persons renting or leasing the property for which service is requested must pay a deposit of $75.00 within the City limits or $100.00 for properties outside of the City limits, in order to initiate service. Deposits are to be paid in the Utility Billing Office at the City of Burlington Municipal Annex Building, 237 W. Maple Ave.
WATER/SEWER TAPS/CONNECTIONS
- For information concerning costs of water taps 1.5 inch or less in size or sewer taps 4 inches in size contact Utility Billing at 336-222-5100.
- For information on Water Taps larger than 1.5 inches or sewer taps larger than 4 inches contact Water & Sewer Pipe Maintenance at 336-222-5140.
Water Inside Corporate City Limits
| 1,000 gallons/month minimum | $4.32 per 1,000 |
| 1,001 - 10,000 gallons | $4.32 per 1,000 |
| 10,001 - 100,000 gallons | $3.90 per 1,000 |
| *100,001 - 1,000,000 gallons | $3.45 per 1,000 |
| All over 1,000,000 gallons | $2.16 per 1,000 |
WATER OUTSIDE OF CORPORATE CITY LIMITS
Double the rate of water inside City limits (above).Sewer Inside Corporate City Limits
| 1,000 gallons/month minimum | at $5.31 per 1,000 |
| 1,001 - 10,000,000 gallons | at $5.31 per 1,000 |
| All over 10,000,000 gallons | at $3.32 per 1,000 |
SEWER OUTSIDE CORPORATE CITY LIMITS
Double the rate of sewer rates for inside City limits (above).
MUNICIPAL SEWER Rate:
$5.87 per 1,000 gallonsSEWER ONLY FLAT RATES
Inside Corporate City Limits: $23.72Outside Corporate City Limits: $47.44
Water/Sewer Deposits
Inside Corporate City Limits: $75.00
Outside Corporate City Limits: $100.00
City Water Bill Assistance
Some Burlington Households who have experienced COVID-related financial difficulties are eligible to receive up to $100/month for six consecutive months to help pay City of Burlington Water Bills.
The following qualifications apply:
- Residents must have experienced reduced income due either to COVID-related loss of work or to missing work due to COVID-related illness.
- Residents must meet low-moderate income qualifications as defined by HUD (see table below).
Household | 1 person | 2 people | 3 people | 4 people | 5 people | 6 people | 7 people | 8 people |
Income | $35,950 | $41,100 | $46,250 | $51,350 | $55,500 | $59,600 | $63,700 | $67,800 |
- Original due date on the bill that assistance is requested for is on or after March 10, 2020.
- Residents must not have received income assistance from other sources.
Download English Application here.
Download Spanish Application Here
Download Income Self-Certification here.
CONTACT: Community Development Office, 336-222-5070, or by emailing Leigh Sims (lsims@burlingtonnc.gov)