Water & Sewer Billing

City of Burlington Municipal Annex
237 West Maple Ave.
Burlington, NC 27215
P: (336) 222-5100
F: (336) 570-6136 

Customer Service

**NOTICE** 
The Municipal Annex  is closed to the public until further notice. While the closure is in place, residents can make payments online by using the links below or utilizing the drive-thru available at the Municipal Annex. Credit card, debit card, cash and check are accepted in the drive-thru which is open Mon-Fri from 8 am - 5 pm.


The Customer Service division collects all revenues from taxes, water and sewer utility billing and solid waste fees, street assessments, and vacant lot and demolition fees, parking fees and parking tickets payments and prepares all required notices.

Quick Links

WATER AND SEWER BILL PAYMENTS - PAYMENT METHODS

  • 237 W. Maple Ave. Burlington Municipal Annex Building
  • Drive-Thru Service Available from 8:00 AM - 5:00 PM, Monday through Friday (excluding holidays)
  • Drop Box: Available 24/7 on the building's side
  • In-Person: Available from 8:00 AM - 5:00 PM, Monday through Friday (excluding holidays)(closed until further notice)
  • Online bill payment: https://selfservice.burlingtonnc.gov/mss
  • By Mail: Payments may be mailed to PO Box 1358, Burlington, NC 27216-1358
  • By Recurring Bank Draft: Fill out and submit Auto Draft Form or login to https://selfservice.burlingtonnc.gov/mss  and sign up there.

Should you have any questions concerning your bill, you may call 336-222-5100. 

WATER TURN-ON/TURN OFF

  • Property owners: Please call 336-222-5100 between the hours of 8am-5pm, Monday – Friday.
  • Renters: Please call 336-222-5100 to establish service, a Customer Service Rep will assist with this request. Persons renting or leasing the property for which service is requested must pay a deposit of $75.00 within the City limits or $100.00 for properties outside of the City limits, in order to initiate service. Deposits are to be paid in the Utility Billing Office at the City of Burlington Municipal Annex Building, 237 W. Maple Ave.

WATER/SEWER TAPS/CONNECTIONS

  • For information concerning costs of water taps 1.5 inch or less in size or sewer taps 4 inches in size contact Utility Billing at 336-222-5100.
  • For information on Water Taps larger than 1.5 inches or sewer taps larger than 4 inches contact Water & Sewer Pipe Maintenance at 336-222-5140.

ASSESSMENTS

 
Questions concerning water, sewer, demolition or vacant lot assessments should be directed to the City of Burlington Tax Department at 336-222-5126.

Water and Sewer Rates - July 2021 thru June 2022

Water Inside Corporate City Limits

*Lowest rates offered to municipalities per contract
1,000 gallons/month minimum $4.24 per 1,000
1,001 - 10,000 gallons $4.24 per 1,000
10,001 - 100,000 gallons $3.82 per 1,000
*100,001 - 1,000,000 gallons $3.38 per 1,000
All over 1,000,000 gallons $2.12 per 1,000

WATER OUTSIDE OF CORPORATE CITY LIMITS

Double the rate of water inside City limits (above).

Sewer Inside Corporate City Limits

1,000 gallons/month minimum at $5.21 per 1,000
1,001 - 10,000,000 gallons at $5.21 per 1,000
All over 10,000,000 gallons at $3.25 per 1,000

SEWER OUTSIDE CORPORATE CITY LIMITS


Double the rate of sewer rates for inside City limits (above).

MUNICIPAL SEWER Rate: 

$5.75 per 1,000 gallons

SEWER ONLY FLAT RATES


Inside Corporate City Limits: $23.25
Outside Corporate City Limits: $46.50

Water/Sewer Deposits 

Inside Corporate City Limits: $75.00
Outside Corporate City Limits: $100.00


City Water Bill Assistance

Some Burlington Households who have experienced COVID-related financial difficulties are eligible to receive up to $100/month for six consecutive months to help pay City of Burlington Water Bills.

The following qualifications apply:

  • Residents must have experienced reduced income due either to COVID-related loss of work or to missing work due to COVID-related illness. 
  • Residents must meet low-moderate income qualifications as defined by HUD (see table below). 


Household

1 person

2 people

3 people

4 people

5 people

6 people

7 people

8 people

Income

$35,950

$41,100

$46,250

$51,350

$55,500

$59,600

$63,700

$67,800


  • Original due date on the bill that assistance is requested for is on or after March 10, 2020. 
  • Residents must not have received income assistance from other sources. 


CONTACT: Community Development Office, 336-222-5070, or by emailing Leigh Sims (lsims@burlingtonnc.gov)