City of Burlington Municipal Annex
237 West Maple Ave.
Burlington, NC 27215
P: (336) 222-5100
F: (336) 570-6136
The Customer Service division collects all revenues from taxes, water and sewer utility billing and solid waste fees, street assessments, and vacant lot and demolition fees, parking fees and parking tickets payments and prepares all required notices.
Should you have any questions concerning your bill, you may call 336-222-5100.
WATER TURN-ON/TURN OFF
Property owners: Please call 336-222-5100 between the hours of 8am-5pm, Monday – Friday.
Renters: Please call 336-222-5100 to establish service, a Customer Service Rep will assist with this request. Persons renting or leasing the property for which service is requested must pay a deposit of $75.00 within the City limits or $100.00 for properties outside of the City limits, in order to initiate service. Deposits are to be paid in the Utility Billing Office at the City of Burlington Municipal Annex Building, 237 W. Maple Ave.
WATER/SEWER TAPS/CONNECTIONS
For information concerning costs of water taps 1.5 inch or less in size or sewer taps 4 inches in size contact Utility Billing at 336-222-5100.
For information on Water Taps larger than 1.5 inches or sewer taps larger than 4 inches contact Water & Sewer Pipe Maintenance at 336-222-5140.
ASSESSMENTS
Questions concerning water, sewer, demolition or vacant lot assessments should be directed to the City of Burlington Tax Department at 336-222-5126.
Water and Sewer Rates
Water Inside Corporate City Limits
*Lowest rates offered to municipalities per contract
1,000 gallons/month minimum
$4.54 per 1,000
1,001 - 10,000 gallons
$4.54 per 1,000
10,001 - 100,000 gallons
$4.10 per 1,000
*100,001 - 1,000,000 gallons
$3.62 per 1,000
All over 1,000,000 gallons
$2.27 per 1,000
WATER OUTSIDE OF CORPORATE CITY LIMITS
Double the rate of water inside City limits (above).
Sewer Inside Corporate City Limits
1,000 gallons/month minimum
at $5.58 per 1,000
1,001 - 10,000,000 gallons
at $5.58 per 1,000
All over 10,000,000 gallons
at $3.49 per 1,000
SEWER OUTSIDE CORPORATE CITY LIMITS
Double the rate of sewer rates for inside City limits (above).
MUNICIPAL SEWER Rate
$6.16 per 1,000 gallons
SEWER ONLY FLAT RATES
Inside Corporate City Limits: $24.91 Outside Corporate City Limits: $49.82
WATER/SEWER DEPOSITS
Inside Corporate City Limits: $75.00 Outside Corporate City Limits: $100.00