Complaint Process

Register a Complaint:

The Burlington Police Department is concerned about the conduct of its employees and desires to ensure that the agency maintains the highest professional standards. To that end, every complaint is considered important and will be thoroughly investigated by the agency. As part of the Burlington Police Department's concern for the citizens of Burlington, we present the procedures you should follow in order to register a complaint against the Burlington Police Department or an employee of the agency. You can remain anonymous by submitting complaints through our feedback forms. View the Registering a Complaint infographic. You can view some of the results of the investigations here.

How to Register a Complaint:

• Contact the department either in person or by phone. Ask to speak with the on-duty supervisor.
• Report the complaint to the on-duty supervisor. The supervisor will need the details of your complaint. They will, also, need your full name, address, telephone number, and other information that might be important.
• The supervisor may have to complete a complaint report after you have spoken to them. If a report is required, the complaint will be forwarded to the appropriate personnel for further investigation.