Frequently Called Numbers

Contact information from some of the most common questions across various departments and services.

Application for EmploymentView current applications
About application process
Building Permits, Inspections, and ZoningVarious departments provide this service.The best contact is our Inspections Department who will transfer your call336-222-5080
Customer Service and Billing (Utilities)Customer Service and Billing can answer questions about your water bill.336-222-5100
Discolored Drinking WaterReport brown, cloudy, bad smelling or tasting drinking water.336-222-5133
Missed Garbage Collection, Recycling, Yard Waste PickupFor issues with Garbarge and Yard Waste Pickup, contact the Solid Waste Division.

For issues with Recycling Pick up, contact GFL Environmental directly
Solid Waste Division - 336-222-5111

GFL Environmental - 336-229-0525
Missing or Damaged Street Signs
Report using Burlington ConnectedBurlington Connected
Neighborhood Traffic ManagementIf you want to report an issue speeding in a certain area, issues with traffic patterns, or a traffic signal the best way to report is through Burlington Connected.

For persistent issues, contact the Transportation Department.
Burlington Connected

Transportation Department
PoliceAlways call 911 in case of an emergency.Emergency 911

Potholes, Damaged Streets and Sidewalks, General Maintenance ProblemsReport damaged streets, potholes, and other general street maintenance problems on City right of wayBurlington Connected
Public NuisancesFor issues regarding overgrown grass, trash or abandoned vehicles on private property, etc.
Burlington Connected
Resident Service RequestBurlington Connected is an App, Webpage, and Phone Number for the public to report a variety of maintenance issues, public nuisances, stormwater concerns, and more.Burlington Connected
Water or Sewer EmergenciesWater line breaks and sanitary sewer manhole overflows.Monday-Friday (7:30am-4pm)
Water & Sewer Pipe Maintenance

Night, holidays, weekends
Burlington Police Department
Website SupportFor content-related issues like broken links, typos, missing information, etc