Frequently Called Numbers
Contact information from some of the most common questions across various departments and services.
| ISSUE | DESCRIPTION | CONTACT |
|---|---|---|
| Application for Employment | View current applications About application process | 336-222-5105 HR@BurlingtonNC.gov |
| Building Permits, Inspections, and Zoning | Various departments provide this service.The best contact is our Inspections Department who will transfer your call | 336-222-5080 |
| Customer Service and Billing (Utilities) | Customer Service and Billing can answer questions about your water bill. | 336-222-5100 Burlington-Utilities@BurlingtonNC.gov |
| Discolored Drinking Water | Report brown, cloudy, bad smelling or tasting drinking water. | 336-222-5133 |
| Missed Garbage Collection, Recycling, Yard Waste Pickup | For issues with Garbarge and Yard Waste Pickup, contact the Solid Waste Division. For issues with Recycling Pick up, contact GFL Environmental directly | Solid Waste Division - 336-222-5111 GFL Environmental - 336-229-0525 |
| Missing or Damaged Street Signs | Report using Burlington Connected | Burlington Connected 336-222-5024 |
| Neighborhood Traffic Management | If you want to report an issue speeding in a certain area, issues with traffic patterns, or a traffic signal the best way to report is through Burlington Connected. For persistent issues, contact the Transportation Department. | Burlington Connected 336-222-5024 Transportation Department 336-222-7350 |
| Police | Always call 911 in case of an emergency. | Emergency 911 Non-emergency 336-229-3500 |
| Potholes, Damaged Streets and Sidewalks, General Maintenance Problems | Report damaged streets, potholes, and other general street maintenance problems on City right of way | Burlington Connected 336-222-5024 |
| Public Nuisances | For issues regarding overgrown grass, trash or abandoned vehicles on private property, etc. | Burlington Connected 336-222-5024 |
| Resident Service Request | Burlington Connected is an App, Webpage, and Phone Number for the public to report a variety of maintenance issues, public nuisances, stormwater concerns, and more. | Burlington Connected 336-222-5024 |
| Water or Sewer Emergencies | Water line breaks and sanitary sewer manhole overflows. | Monday-Friday (7:30am-4pm) Water & Sewer Pipe Maintenance 336-222-5140 Night, holidays, weekends Burlington Police Department 336-229-3500 |
| Website Support | For content-related issues like broken links, typos, missing information, etc | jvernon@burlingtonnc.gov |