Streets / Sidewalks / Transit
Streets in Burlington are either City-owned or NCDOT-owned. Many of the major streets in Burlington are owned and maintained by the NCDOT. For issues with NCDOT streets (including snow removal), call 336-570-6833.
Report Issues with Streets, Sidewalks, and Streetlights
If you see an issue on a City-owned street like a pothole, a buckled sidewalk, a street light that’s out, or flooding caused by a clogged storm drain, the best way to report it is with Burlington Connected either online or by calling 336-222-5024.
Duke Energy, through an agreement with the City, provides and services streetlights. To report an issue with a streetlight that is out or is defective and purple in color, use Duke Energy's online reporting tool or call 1-800-Power-On.
If you want to report an issue with speeding in a certain area, issues with traffic patterns, or a traffic signal issue, the best way to report it is with Burlington Connected either online or by calling 336-222-5024.
When there are persistent speeding or traffic pattern issues, you can request certain measures to address the problem. Lowering speed limits, additional stop signs or traffic lights, and traffic calming projects may be possible. There are defined processes for these steps including approval by the City’s Traffic Commission.
Link Transit is a free public transportation serving Burlington, Gibsonville, Alamance County Offices, and Alamance County Community College. All Link Transit buses are ADA accessible and can hold up to two bicycles.
Greenways and Bikeways
Burlington’s Greenways and Bikeways Plan will connect neighborhoods, schools, and parks throughout our community. The Downtown to Elon segment of the Greenway plan is complete and the Downtown to Town & Country segment is in progress.
For snow and ice removal, City-owned streets are categorized as Primary, Secondary, or Residential depending on their importance for emergency services and commerce. For questions about snow removal, call 336-222-5005.
NCDOT-owned streets are plowed by NCDOT crews. For questions about snow removal on NCDOT-owned streets, call 336-570-6833.
Streets Services Division
The Street Services Division maintains City-owned streets, right-of-ways, storm drainage systems, and sidewalks. Their work includes repairs, replacement, preventative maintenance, ditches, shoulder repair, driveway culvert installation, mowing, and snow and ice removal.