Water & Sewer

We handle drinking water, sewer, and stormwater needs for both residents and business owners. For questions about your water bill contact Customer Service at 336-222-5100 or at Burlington-Utilities@BurlingtonNC.gov..

Pay Your Water Bill

ONLINE: You can pay your water bill online at https://selfservice.burlingtonnc.gov/mss/ . Step-by-step instruction for online bill pay here.

IN-PERSON: You can pay your water bill in person from 8am – 5pm at the Municipal Annex, 237 West Maple Ave. Drive-thru and walk-in options available.

BY MAIL: Payments may be mailed to PO Box 1358, Burlington, NC 27216-1358

BY RECURRING BANK DRAFT: Contact (336) 222-5100 and ask about the Burlington Utility Bank Draft Plan 

Credit/Debit/Cash/Check Accepted

Click here for Water & Sewer Fees

Water Turn-On/Turn-Off

Property Owners: Call 336-222-5100 or visit the Municipal Annex, 237 West Maple Avenue. 

Renters/Lessors: A deposit is required to turn on service ($75 for City residents or $100 for customers outside City limits) and can be paid at the Municipal Annex, 237 West Maple Avenue.

Report a Concern

Flooded storm drain? Sewage issues? Many water-related issues you may encounter around town can be reported with Fix it, Burlington!

Water Resources Department

Our Water Resources Department delivers safe, dependable water, wastewater, and stormwater services to our residents and customers. For more information our about Water Resources Department, click here.


Burlington’s stormwater system is made up of natural and man-made infrastructure that helps carry rain water throughout the city to local streams, creeks, and rivers.  

Our Stormwater Division works to improve and maintain this system as a means to reduce hazardous flooding, preserve water resources, and protect people in our community. 

Click here for more information about our Stormwater Division.