How to Use 911
911 is a nationally recognized number which the public can call to request emergency assistance for police, fire, or medical emergencies. It is an easy number to remember during an emergency. Specially trained people known as Telecommunicators answer your 911 calls. They are trained to ask certain questions that are necessary in order to determine the nature of your emergency and the proper emergency service that is needed.
What Information Do I Need to Give When I Call?
Always try to provide as much information as possible. Remember the "Who, What, When, and Where" rule. This rule will provide: who is calling, what is going on, when did it happen, and where did it happen. This is the basic information the telecommunicator requires to provide timely assistance, however, always provide as much information as you possibly can. Remember, the telecommunicator is asking these questions so they can dispatch the proper number of police units to the right location and to ensure officer safety as well as yours. Do not hang up until instructed to do so by the telecommunicator.