BAS, Pets & COVID-19

June 18, 2020 - Due to the current COVID-19 restrictions, general public access to Burlington Animal Services’ facilities remains closed to the public and volunteers.The health and well-being of the pets in our care, our staff, volunteers and the community we serve remain our top priorities. We continue to be committed to ensuring that every adoptable pet in our care has a positive outcome. 

During the pandemic, we have been asking more of the community than normal, and we greatly appreciate your support, understanding and patience! 

Requests for services (adoption, foster pets, and field services) will continue to be received by animal services staff via email and phone, and all services will be conducted remotely or by appointment only. Please visit our website for the latest updates.

Animal Intake at BAS

At this time, animal intake service remains limited to emergency and urgent needs only (bites, sick/injured strays, safety net services). Citizens may email animalservices@burlingtonnc.gov or leave a message at 336-578-0343 for assistance.

Field Services

Field services staff will respond to high priority calls and emergencies only. High priority/emergency calls include the following: law enforcement assistance, injured or sick stray animals, cruelty and neglect complaints, bite complaints, and dangerous and aggressive dog complaints.

Field services staff will not respond to non-emergency activity, including non-aggressive stray animal pick-up, leash law complaints, barking and nuisance complaints, trapping and transport of community cats, and conflict mitigation scenarios.

Citizens should call 911 for animal control emergencies during this time. All other urgent matters will continue to be received by email or phone message and dispatched to field officers by animal services staff.

Adoption and Fostering

The pets in our care still need homes, and we are committed to ensuring they have that opportunity. Pets are always available to be seen online at www.burlingtonnc.gov/pets. If you are interested in meeting a specific pet that is currently at BAS, email us at petadoption@burlingtnonc.gov to arrange an appointment for an outdoor meet and greet. If you are interested in learning more about a pet in foster care, email fosterpets@burlingtonnc.gov and we will connect you with the foster parent.

We are always in need of fosters for seniors, medical cases, neonates and some of our long-term residents that would benefit from a break from the shelter. If you are interested in fostering a pet, please email fosterpets@burlingtonnc.gov, or leave a message at 336-578-0343.

Re-homing Your Pet and Lost/Found Pets

For information about re-homing your pet or what to do about lost/found pets, go to our Pet Help Resources page. 

We are asking more of our community than usual, and we greatly appreciate your help! If you find a friendly, healthy stray, we ask that you try to reunite strays with their owners; or, if the owner cannot be found, that you try finding them a new home. Some of the best places to find a missing pet’s owner are on Facebook, on these lost and found pages: Lost & Found Dogs - North Carolina and Lost and Found Pets of Alamance County and Surrounding Areas.  Two other great resources are Finding Rover and PawBoost- both allow you to post lost and found pets and help reunite them with their owners.

If an owner cannot be located, then you can also try re-homing the pet using Adopt-a-Pet.com’s rehoming website, or Petfinder’s website, https://www.petfinder.com/.

HAVE A PLAN! Prepare for your own pets in the event you become ill or hospitalized. 

  • identify a family member or friend who can care for your pets if someone in the household becomes ill.
  • Have crates, food and extra supplies on hand for quick movement of pets.
  • Keep all animal vaccines up to date in the event boarding becomes necessary.
  • Ensure all medications are documented with dosages and administering directions. Including the prescription from your veterinarian is also helpful.
  • Pets should have identification: collar with ID tag and microchip (best practice is microchipping).
  • Make a disaster kit for your pets: https://www.humanesociety.org/resources/make-disaster-plan-your-pets 
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