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CORONAVIRUS INFORMATION
Quick Links for COVID-19 Resources
Latest Announcements
Burlington City Council Passes Resolution Encouraging Residents to Vigilantly Adhere to the COVID-19 Public Safety Measures Set Out in The Governor’s Executive Orders 12/14/20 12/08/20 Executive Order 181 - Modified Stay at Home Order Requiring Nighttime Closures
11/23/20 Executive Order 180 - Face Covering Requirements
- Animal Services
- City Hall Services
- Collections, Billing & Customer Service
- Link Transit
- Recreation & Parks
- Solid Waste Services
Updated: 3/26/20
City Hall services and staff are available by appointment only. Please see the list below for departmental contacts to set up appointments or for questions. The public is requested to handle business with these departments via phone, email, or mail service when possible. For general information, call (336) 222-5000.
City Manager's Office - Administration: (336) 222-5022
Finance Department: (336) 222-5060
Engineering: (336) 222-5050
Planning/Zoning/GIS/Community Development/Code Enforcement: (336) 222-5110
Building Inspections: (336) 222-5080
Community Engagement: (336) 222-5073
Economic Development: (336) 222-5147
Legal: (336) 222-5025
Information Technology: (336) 222-5040
City Hall services and staff are available by appointment only. Please see the list below for departmental contacts to set up appointments or for questions. The public is requested to handle business with these departments via phone, email, or mail service when possible. For general information, call (336) 222-5000.
City Manager's Office - Administration: (336) 222-5022
Finance Department: (336) 222-5060
Engineering: (336) 222-5050
Planning/Zoning/GIS/Community Development/Code Enforcement: (336) 222-5110
Building Inspections: (336) 222-5080
Community Engagement: (336) 222-5073
Economic Development: (336) 222-5147
Legal: (336) 222-5025
Information Technology: (336) 222-5040
Updated: 3/25/20
City of Burlington Municipal Annex Building is closed to the public but will remain staffed. This facility houses Collections and Customer Services division which collects property tax revenues, utility billing and miscellaneous revenues.
City of Burlington Municipal Annex Building is closed to the public but will remain staffed. This facility houses Collections and Customer Services division which collects property tax revenues, utility billing and miscellaneous revenues.
How to make payments:
- Drive-Thru at the Municipal Annex Building - 237 West Maple Avenue
Cash, check, debit and credit are accepted at the drive-thru.
- Online Payment Center click here
Pay utility and tax payments available for payment online.
Questions and Assistance:
- Customer Service and Online Payments
(336) 222-5100 or email Burlington-Utilities@BurlingtonNC.gov - Tax Payments or Tax Department
(336) 222-5120
For the most up-to-date info and updates, please visit the Link Transit homepage.
For the most up-to-date info and updates, please visit the Recreation & Park homepage.
Recreation & Parks Administrative Office is open by appointment. Please email recreation@burlingtonNC.gov or call (336) 222-5030 for assistance.
For the most up-to-date info and updates, please visit the the Solid Waste Services homepage.
City Water Bill Assistance
Some Burlington households who have experienced COVID-19 related financial difficulties are eligible to receive up to $100/month for three consecutive months to help pay City of Burlington water bills. Get more information and apply for assistance here. Financial assistance provided by CARES Act funding.
Some Burlington households who have experienced COVID-19 related financial difficulties are eligible to receive up to $100/month for three consecutive months to help pay City of Burlington water bills. Get more information and apply for assistance here. Financial assistance provided by CARES Act funding.
Links to Resources
- City of Burlington Economic Development
- Small Business (SBA) Disaster Recovery Loan
- NC Restaurants & Lodging Association
- CDC Guidance for Businesses & Employers
Microenterprise Loans
Qualifying Burlington businesses with 5 employees or fewer can apply for forgivable loans of up to $7000. Funds must be used for approved expenses related to COVID-19 impacts. The business owner or over half of employees of the business must have low- or moderate-income as defined by HUD to be eligible. For more information, visit Economic Development Division or apply online here.
Permits and applications for Businesses
The City will be waiving planning review fees during this time for outdoor dining applications. Please download the proper application for your business and submit to contact person or drop off by appointment at 425 S. Lexington Ave., call 336-222-5110 to schedule.
Qualifying Burlington businesses with 5 employees or fewer can apply for forgivable loans of up to $7000. Funds must be used for approved expenses related to COVID-19 impacts. The business owner or over half of employees of the business must have low- or moderate-income as defined by HUD to be eligible. For more information, visit Economic Development Division or apply online here.
The City will be waiving planning review fees during this time for outdoor dining applications. Please download the proper application for your business and submit to contact person or drop off by appointment at 425 S. Lexington Ave., call 336-222-5110 to schedule.
- Outdoor Dining Application (for public property locations excluding streets)
CONTACT: Senior Planner Conrad Olmedo, 336-513-5415 or by email at colmedo@burlingtonnc.gov. - Temporary Use Application (for private property locations)
CONTACT: Senior Planner Conrad Olmedo, 336-513-5415 or by email at colmedo@burlingtonnc.gov. - Outdoor Fitness Use Permit (available to facilitate the request of fitness classes on publicly owned green spaces and parks)
CONTACT: Supervisor of Special Events Emily Crowley, 336-229-3149 or by email ecrowley@burlingtonnc.gov.
WHAT YOU NEED TO KNOW
- COVID-19 is a respiratory illness due to a new type of coronavirus (novel coronavirus).
- Symptoms include fever, cough, and difficulty breathing.
- COVID-19 is spread mainly from person-to-person among close contacts of individuals infected with this virus.
- It’s important to remember that diseases, including COVID-19, can make anyone sick regardless of their race or nationality.
RESOURCES & INFORMATION REGARDING YOUR HEALTH
- Cone Health On-line COVID-19 Assessment Test
Do you think you might have, coronavirus, use this online tool to check your symptoms. - Alamance County Public Health Coronavirus Call Center: (336) 290-0361The call center allows residents with questions about the coronavirus to speak with a public health nurse and, if needed, be connected with a provider who will then determine if a flu test and/or COVID-19 test is needed.
- Alamance County Health Department: (336) 227-0101
- NC Coronavirus Hotline: (866) 462-3821
- United Way Call 211: 2-1-1 or (888) 892-1162
United Way Call 211 provides assistance with food, housing, or essential services.
Burlington City Council Passes Resolution Encouraging Residents to Vigilantly Adhere to the COVID-19 Public Safety Measures Set Out in The Governor’s Executive Orders 12/14/20 Resolution
City of Burlington Modifies State of Emergency - 5-22-20 4:10pmCity of Burlington Updates State of Emergency - 4/30/20 4:30pm
City of Burlington Amends State of Emergency to Further Stop the Spread of COVID-19 4/7/20 3pm
City of Burlington Issues State of Emergency 3/26/20 11pm
City of Burlington provides resources for businesses during COVID-19 Closures 3/25/20 11am
All Playgrounds/Basketball Courts Closed 3/23/20 11am
Alamance County Declares a State of Emergency 3/20/20 1pm
First Case of COVID-19 Confirmed in Alamance County 3/20/20 11am
City of Burlington facility Closures and Service Modifications due to COVID-19 UPDATE 3/18/20 12:30pm
City of Burlington facility Closures and Service Modifications due to COVID-19 3/17/20 3:30pm
Statement from the City of Burlington 3/13/20 11am
City of Burlington cancels Downtown St. Paddy’s Day Bash 3/12/20 11pm