Online Utility and Tax Payments

City of Burlington Municipal Annex
237 West Maple Ave.
Burlington, NC 27215
Customer Service Line: (336) 222-5100

Updated Log in information: 

Please use the email address associated with your account to sign in to online bill pay. If you do not remember your password, please use the forgot password option. Be sure to check your junk/spam folder for the forgot password email. If you have questions or concerns, please call 336-222-5100 or email burlington-utilities@BurlingtonNC.gov.

The Municipal Annex  is closed to the public until further notice. While the closure is in place, residents can make utility and tax payments online by using the links below or utilizing the drive-thru available at the Municipal Annex. Credit card, debit card, cash and check are accepted in the drive-thru which is open Mon-Fri from 8 am - 5 pm.

PAY ONLINE

• Utility Bills or to email for your customer ID number click here:
  https://selfservice.burlingtonnc.gov/mss/
  Step-by-step instructions for paying utility bill follow click here.
• Tax Bill click here:
  www.burlingtonnctax.com