Code Enforcement

Code Enforcement
P.O. Box 1358, Burlington, NC  27216-1358
P: (336) 222-5110, F: (336) 513-5410

What is Code Enforcement?

The process of enforcing the North Carolina General Statutes pertaining to the City of Burlington’s Code of Ordinances ensuring citizens and visitors with safe, clean and healthy places to live, work and play.  We are a complaint driven department and react as quickly as possible.  Code Enforcement aims to preserve and enhance the safety, appearance and the economic stability of our City.

How to file a complaint?

Code Enforcement receives complaints through various ways of communication:

  1. Burlington Connected tip line (336) 222-5024
  2. Burlington Connected Mobile App
  3. Click the orange "Report a Concern" button below.
  4. Walk-ins (425 S. Lexington Ave. Burlington, NC)
  5. Email

When complaints are received a Code Enforcement Officer is assigned to the site of the potential violation, if there is a legitimate violation the Officer will post the property with a “red” Notice sign in the yard and the owner of the property will receive two letters one will be sent via regular mail and the other will be sent as a registered letter.  The letter states what the violation is and lets them know they have 10 days from the date of the letter to comply.  The Officer will go back to the site on the 11th day to inspect the site.

What happens if there is no compliance?

Our Code Enforcement Officers work closely with citizens to assist in the abatement of the violation.  If the owner does not correct the violation by the 11th day the Code Enforcement Officer will go back to inspect the site and if it is not cleaned-up they will be assigned a City approved Contractor to clean it up and the charges of the clean-up plus a $100 administrative fee will be attached as a lien on the property.  However, if there is more than one violation at a specific property within a calendar year the owner is charged an automatic $250 fine and potential contractor fees.