The Patrol Division is under the command of Captain Dalton Majors and is comprised of 81 officers which are divided into four shifts and one Baylor shift. The officers employ a community policing philosophy in keeping with the department’s mission statement: "The police department is committed to improving the quality of life in partnership with our community through fair and professional police services." We use a community-oriented policing service that uses a cooperative approach to meet the safety needs of the community we serve. Our goal is to be more familiar with our community and to establish trust between its members and our officers, while providing efficient and effective services.
Each shift is supervised by a lieutenant and two sergeants. Patrol officers are considered first responders; they are responsible for investigating a variety of crimes and respond to all requests for police services. Each patrol officer has received a minimum of 648 hours of Basic Law Enforcement Training (BLET) and continue their law enforcement training throughout their career. The officers are strategically assigned to a patrol area or beat in order to provide 24 hours of continual coverage to the community. Officers responded to 64,678 calls for service in 2019. Calls for police services are generated by citizens contacting using either 911 or our non-emergency number (336) 229-3500 to report criminal or suspicious activity. Patrol officers are responsible for investigating criminal violations, traffic violations, traffic collisions, and serving arrest warrants. Some officers in the Patrol Division have additional specialized training in police K-9, crime scene processing, driving while impaired (DWI) detection, or speed enforcement.
Consistent with our community policing philosophy, the city of Burlington is divided into four patrol beats. This ensures that assigned beat officers will become accustomed to beat neighborhoods and residents which allows them to better serve their community. By being aware of their beat's characteristics and residents, the beat officer can focus on solving problems and concerns within their beat.
There are four different shifts with one additional shift. Each shift has a lieutenant who is in charge of two sergeants who split the shift into two platoons. Each sergeant is the leader of a team and is responsible for several beats. The officers and their sergeant work the same rotation. Officers assigned to the team are assigned to specific beats. There are two all-beat cars assigned to each team. This allows for the beat officers to have additional staffing if needed. Beat officers can work together on projects and are not solely restricted to their area. All officers are directed to practice good community policing practices and work closely with community leaders, faith-based organizations, and community watch groups.