Water Resources

Water Resources Department
P: (336) 222-5133 F: (336) 570-6175

For questions regarding billing and new account information, please contact our customer service office at (336) 222-5100. During nights, holidays, weekends, please notify the Burlington Police Department at (336) 229-3500.

To review The City of Burlington’s annual water system report, please click Current Year Annual Drinking Water Quality Report. To review The City of Burlington’s annual wastewater system report, please click Wastewater System Report.

Important Note for Customers
In a continuing effort to improve water quality, the City of Burlington will conduct a routine Water Quality Preventative Maintenance Program beginning on June 27 through August 1.This process will involve a temporary switch from the current chloramines to chlorine  to optimize water quality in our distribution systems. The water will continue to meet federal and state standards for drinking water and is safe for consumption and use.

What you should expect during the transition: some users may notice temporary color, taste, and odor differences in their water. This is a normal part of the process; water quality is not affected.Customers should continue to remove chloramines and chlorine from water prior to use in the kidney dialysis process, fish aquariums and ponds, and with some types of manufacturing practices.Customers are advised to seek professional advice concerning the removal methods for chlorine and chloramines.