Quick Links (or scroll Down for Information)
- City Re-Openings, Closures and Modified Schedules
- COVID-19 Response: CARES Act Financial Assistance
- COVID-19 Response: Permits and Applications for Businesses
- Alamance County Health Department
- North Carolina Department of Health and Human Services (NCDHHS)
- Centers for Disease Control (CDC)
- Burlington's Frequently Asked Questions
- Health-Related Resources for Coronavirus (COVID-19)
- Local State of Emergencies
- Media Releases from the City of Burlington
- Resources for Businesses & Employers
Latest AnnouncementsOn Friday, June 26 2020, the State of North Carolina will extend Phase 2 until July 17 and require the use of face coverings. Visit www.Governor.nc.gov for complete list of Executive Orders and information on North Carolina's Coronavirus Response.
City Water Utility Bill Assistance
Some Burlington Households who have experience COVID-related financial difficulties are eligible to receive up to $100/month for three consecutive months to help pay City of Burlington Water Bills.
The following qualifications apply:
- Residents must have experienced reduced income due either to COVID-related loss of work or to missing work due to COVID-related illness.
- Residents must meet low-moderate income qualifications as defined by HUD (see table below).
- Original due date on the bill that assistance is requested for is on or after March 10, 2020.
- Residents must not have received income assistance from other sources.
Download English Application here.
Download Spanish Application Here
Download Income Self-Certification here.
CONTACT: Community Development Office, 336-222-5070, or by emailing Leigh Sims (firstname.lastname@example.org)
Qualifying Burlington businesses with 5 employees or fewer can apply for forgivable loans of up to $7000. Funds must be used for approved expenses related to COVID-19 impacts. The business owner orover half of employees of the business must have low- or moderate-income as defined by HUD to be eligible.
Apply online here.
CONTACT: Economic Development Project Manager Blake Moyer, 336-222-5081 or by email at email@example.com
Emergency Income Assistance
We've awarded grants to local non-profit partners to provide a range of financial assistance for Burlington residents including help with mortgages, rent, and utility bills.
- Allied Churches of Alamance County - rental assistance - 336-229-0881
- Women's Resource Center in Alamance County - rental, mortgage, and utility assistance - 336-227-6900
- CityGate Dream Center - rental, mortgage, and utility assistance - 336-438-1463
The City will be waiving planning review fees during this time for outdoor dining applications. Please download the proper application for your business and submit to contact person or drop off by appointment at 425 S. Lexington Ave., call 336-222-5110 to schedule.
- Outdoor Dining Application (for public property locations excluding streets)
CONTACT: Senior Planner Conrad Olmedo, 336-513-5415 or by email at firstname.lastname@example.org.
- Temporary Use Application (for private property locations)
CONTACT: Senior Planner Conrad Olmedo, 336-513-5415 or by email at email@example.com.
- Outdoor Fitness Use Permit (available to facilitate the request of fitness classes on publicly owned green spaces and parks)
CONTACT: Supervisor of Special Events Emily Crowley, 336-229-3149 or by email firstname.lastname@example.org.
- Recreation & Parks
- Collections, Billing & Customer Service
- Animal Services
- City Hall Services
- Link Transit
- Solid Waste Services
- Playgrounds (max capacity of each playground is posted, but will not exceed 50 people, mask required)
- Outdoor Shelters are available for rent at 50% capacity with max of 50 people. Rental reservations can be made through the Recreation & Parks Office at 336-222-5030. For shelter reservations at a lake facility, contact the lake directly. Renters are required to wear masks and provide table coverings.
- Burlington Tennis Center. Please view the service modifications on the BTC page.
- City Park (restroom at Field #5 open, all others closed)
- Davidson Park (restroom at park office open, all others closed)
- Fairchild Park
- Indian Valley Golf Course - Service Modifications: The Clubhouse is only open for payments. Only one golfer per golf cart.All pencils/scorecards will be discarded after use. Patrons are asked to not touch the flagsticks.
- Jiggs Askew Memorial Dog Park
- Lakes & Marinas - Please view marina websites for service modification: Cammack, Guilford-Mackintosh, Mackintosh & Stoney Creek.
- Maynard Aquatic Center - Please view the service modifications on the aquatics page.
- North Park
- Springwood Park
- Depot restrooms
Fairchild Park Community Center
- Mayco Bigelow Community Center
- Forest Hills Community Center
- Thataways Youth Center
- Kernodle Senior Center
- Basketball courts
- Indoor facility rentals are unavailable until further notice
- Some Outdoor Programs have been able to restart. See what is available on the Outdoor Programs page.
- Youth and adult athletic registration for Fall Baseball/Softball have resumed. Visit Youth Athletics or Adult Athletics for more information.
- Privately hosted events on public property via City’s Special Event application are on hold. Exception: Outdoor Fitness Use Permit.
- For information on special events, visit the B-Town Event page.
City of Burlington Municipal Annex Building is closed to the public but will remain staffed. This facility houses Collections and Customer Services division which collects property tax revenues, utility billing and miscellaneous revenues.
How to make payments:
- Drive-Thru at the Municipal Annex Building - 237 West Maple Avenue
Cash, check, debit and credit are accepted at the drive-thru.
- Online Payment Center click here
Pay utility and tax payments available for payment online.
Questions and Assistance:
- Customer Service and Online Payments
(336) 222-5100 or email Burlington-Utilities@BurlingtonNC.gov
- Tax Payments or Tax Department
Adoption and Fostering
The pets in our care still need homes, and we are committed to ensuring they have that opportunity. Pets are always available to be seen online at www.burlingtonnc.gov/pets. If you are interested in meeting a specific pet, email us at email@example.com to arrange a virtual visit with one of our staff members or foster volunteers.
HAVE A PLAN!Prepare for your own pets in the event you become ill or hospitalized.
City Hall services and staff are available by appointment only. Please see the list below for departmental contacts to set up appointments or for questions. The public is requested to handle business with these departments via phone, email, or mail service when possible. For general information, call (336) 222-5000.
City Manager's Office - Administration: (336) 222-5022
Finance Department: (336) 222-5060
Engineering: (336) 222-5050
Planning/Zoning/GIS/Community Development/Code Enforcement: (336) 222-5110
Building Inspections: (336) 222-5080
Community Engagement: (336) 222-5073
Economic Development: (336) 222-5147
Legal: (336) 222-5025
Information Technology: (336) 222-5040
Effective Monday April 6th, 2020; Link Transit will be reducing services on all routes from 5:30 AM to 6:30 PM. Link Transit encourages riders to follow the Governor’s stay-at-home order and only utilize the service for essential services when necessary. To stay informed about future service changes, follow us at @LinkTransitNC on Twitter & Instagram, as well as download the TransLoc app from the app store/google play.
To better protect the health of our employees, the City of Burlington Solid Waste Division is modifying yard waste collection and bulk/junk collection services. As a way to ensure crew member safety, we’ve limited our operations so there’s only one occupant inside truck cabs and so they will have less contact with plastic surfaces. The following modifications will go into effect on Monday 4/6 to ensure minimal disruption to current service schedules:
NO MORE YARD WASTE IN PLASTIC BAGS – Our employees manually emptied the contents of plastic bags into the truck. Not touching plastic bags limits their possible exposure to COVID-19. It also removes a time-consuming process while crews are smaller to maintain social distancing. Yard waste may be put at the curb in CONTAINERS (MAX. 32-GAL and 50LBS) or tied into SMALL BUNDLES.
LOOSE LEAF COLLECTION IS AVAILABLE BY REQUEST – You can dispose of leaves by piling them at the curb for on-demand pickup by our loose-leaf vacuum trucks (NOT IN THE STREET OR GUTTER – on your curb, please). You must call 336-222-5111 to schedule a loose leaf pickup.
YARD/JUNK/BULK WASTE PICKUP WILL EXPERIENCE DELAYS - With these modifications, it will take us longer to get through routes. We appreciate your patience as we adjust to changing circumstances.
It is the goal of the City to minimize exposure of our staff to COVID-19 to ensure that we can continue to offer critical services. Stay tuned for any further modifications during this evolving situation.
- Where can I find information about City closures, cancellations, and service modifications?
This web page - www.BurlingtonNC.gov/CoronaVirus - is updated regularly to reflect changes in City service provision including closures, cancellations, modified hours, or process changes. Please review the this page for the latest City of Burlington service modifications. Service changes can be seen here. Information for departments are located on separate tabs and are updated regularly.
- How can I report a violation of the State Executive Order or the City’s State of Emergency?
Local law enforcement has been tasked with enforcing violations of Executive Orders and the City’s State of Emergency. If you need to report a violation, such as a non-essential business operating or crowds of more than 10 people, you may contact the Burlington Police Department’s non-emergency line: 336-229-3500. Alamance County is also servicing a hotline for questions and concerns related to COVID-19. Alamance County Coronavirus Hotline: 336-290-0361
- How do I find assistance/resources?
NC 211 is a centralized point of contact to connect residents with resources and also log those resource requests to help the state better respond to community needs. NC 211 also provides alerts and information to subscribers. Dial 2-1-1 or 888-892-1162 to get assistance.
- Businesses in distress or in need of guidance or assistance?
www.AlamanceStrong.com is a wealth of information for businesses and employees. Economic Development Director Peter Bishop can assist business owners in matching them with available resources. Mr. Bishop can be reached at 252-722-1556 or at firstname.lastname@example.org.
- Where can I find information about filing for Unemployment due to COVID-related job loss?
Executive Order 118 addresses changes to Unemployment regulations related to COVID job loss. https://des.nc.gov/need-help/covid-19-nc-unemployment-insurance-information
The fastest and most efficient way to file a new claim is to create an online account and file online at www.des.nc.gov. If you’re temporarily out of work or your working hours have been reduced due to COVID-19, choose ‘coronavirus’ as your reason for separation when filing your claim. Remember, you must complete a Weekly Certification each week to receive benefits for that week. Sign into your online account to complete your Weekly Certification. Eligibility, the exact amount of benefits and the duration period of those benefits cannot be determined until after you file your claim. After you file your claim, your last employer is given, by law, 10 days to respond to DES about your claim. No payment will be released until after this 10-day period. If there are no issues with a claim, individuals typically receive payment within about 14 days of filing their initial claim.
- Are we allowed to exercise or participate in other outdoor activities?Walking, running, hiking, golfing, and biking are all permitted as long as proper social distancing is adhered to. Organized play on any City courts or fields is prohibited in the City’s State of Emergency. Public and private playgrounds are closed. Please click here to view available parks and their hours of operation and modifications to their offered amenities.
- Income Tax Information due to COVID-19:North Carolina Department of Revenue has extended the filing deadline to July 15, 2020. However, the Department must charge interest for tax due but received after April 15th. For more information on this, visit the NCDOR's website.
WHAT YOU NEED TO KNOW
- COVID-19 is a respiratory illness due to a new type of coronavirus (novel coronavirus).
- Symptoms include fever, cough, and difficulty breathing.
- COVID-19 is spread mainly from person-to-person among close contacts of individuals infected with this virus.
- It’s important to remember that diseases, including COVID-19, can make anyone sick regardless of their race or nationality.
RESOURCES & INFORMATION REGARDING YOUR HEALTH
Cone Health On-line COVID-19 Assessment Test
Do you think you might have, coronavirus, use this online tool to check your symptoms.
Alamance County Public Health Coronavirus Call Center: (336) 290-0361
The call center allows residents with questions about the coronavirus to speak with a public health nurse and, if needed, be connected with a provider who will then determine if a flu test and/or COVID-19 test is needed.
Alamance County Health Department: (336) 227-0101
NC Coronavirus Hotline: (866) 462-3821
United Way Call 211: 2-1-1 or (888) 892-1162
United Way Call 211 provides assistance with food, housing, or essential services.
Centers for Disease Control (CDC)
4-30-20 State of Emergency
April 30, 2020
On Monday, April 6, 2020, the City of Burlington amended their local State of Emergency.
This amended Declaration will take effect at 7:00 pm on Wednesday, April 8, 2020. This amendment is to further stop the spread of COVID-19 and is in response to issues identified since the release of Governor Roy Cooper’s Executive Order 121 on March 27, 2020. The State of Emergency is applicable within the jurisdiction of the City of Burlington and is subject to enforcement by the Burlington Police Department. The City encourages cooperation and aims to achieve voluntary compliance for the health and well-being of our community. View the Amended State of Emergency Declaration Spanish version of amended SOE. View the Media Release. For a summary of the amendments that effect car washes, big box retailers and funerals click here.